SUNWAI Customer Complaint Service by State Bank of Pakistan

SUNWAI Customer Complaint Service by State Bank of Pakistan lunched. This customer complaint platform, available as both a web portal and a mobile app, aims to empower individuals by providing a convenient, accessible, and transparent mechanism for lodging complaints against Banks, Microfinance Banks (MFBs), and Development Financial Institutions (DFIs) operating in the country.

SUNWAI Customer Complaint Service

State Bank of Pakistan

Sunwai: Streamlining Customer Complaints in Pakistan’s Banking System

Launched by the State Bank of Pakistan (SBP), Sunwai marks a significant advancement in how banking customers in Pakistan can voice their concerns and seek redressal. This customer complaint platform, available as both a web portal and a mobile app, aims to empower individuals by providing a convenient, accessible, and transparent mechanism for lodging complaints against Banks, Microfinance Banks (MFBs), and Development Financial Institutions (DFIs) operating in the country.

A Comprehensive Platform:

• Wide Scope: Sunwai covers a broad spectrum of banking issues, encompassing grievances related to general banking services, Roshan Digital Accounts, and transactions involving Microfinance and Development Financial Institutions.
• Accessibility: The platform is available 24/7, catering to users irrespective of time constraints or geographical location. The mobile app further enhances accessibility, allowing users to register and lodge complaints on the go.
• Ease of Use: The interface is designed with user-friendliness in mind, guiding individuals through the complaint registration process with clear instructions and support materials. This ensures that even those unfamiliar with online platforms can comfortably navigate the system.
• Multi-Lingual Support: Recognizing the diverse linguistic landscape of Pakistan, Sunwai provides support in both English and Urdu, ensuring inclusivity and catering to a wider user base.

Transparency and Accountability:

• Complaint Tracking: Sunwai features a robust tracking system, allowing users to monitor the progress of their complaints and receive updates at every stage of the resolution process. This fosters transparency and keeps users informed.
• Feedback Mechanism: The platform integrates a feedback mechanism, enabling users to share their experiences with the complaint resolution process. This valuable feedback allows SBP to continuously improve and refine Sunwai, ensuring its effectiveness in addressing customer concerns.

Empowering Customers, Strengthening the Banking System:

Sunwai represents a significant step towards creating a more customer-centric banking environment in Pakistan. By facilitating accessible and efficient complaint redressal, it empowers individuals to hold financial institutions accountable and advocate for their rights. This fosters trust and confidence in the banking system, paving the way for a more robust and inclusive financial landscape in the country.

In conclusion, Sunwai stands as a testament to SBP’s commitment to customer protection and financial inclusion. This innovative platform holds immense potential to transform the way banking-related grievances are addressed in Pakistan, empowering individuals and contributing to a stronger, more transparent financial system for all.

SUNWAI Customer Complaint Service by State Bank of Pakistan

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